"Emergency Eye Care Relief and a network of support"

My eye started to go red and I asked to make an emergency appointment at my local health centre (in Clackmannanshire); they referred me instead to my opticians (SpecSavers Stirling). Holly the optician there especially was great; she was very concerned and advised that if things deteriorated before a follow-up appointment the next day I should get it checked out at A&E.  

I was able to get an eyedrop prescription using the Minor Ailment Service that day but it did deteriorate and the next morning at 8.30 I was dropped off at A&E at Forth Valley Royal Hospital. Unsurprisingly it was quiet and I was registered efficiently by the receptionist and seen in about 5 minutes by a nurse and then a doctor. (They introduced themselves but I was nervous and forgot their names, sorry.)  Both were really good.  I spent some time with the doctor who was really reassuring and knowledgeable, and she wrote down her instructions for me as there were a few steps which I knew I wouldn't remember by the time I got home. I'd gone in really worried and came out much calmer.Two days later I got a follow-up call from Holly at SpecSavers which impressed me as she was obviously concerned about my eye.

I had been initially surprised that I'd been referred to my opticians but everything joined up really well and I've felt really reassured that I'm in good hands. 

Treatment

Medication

Staff attitude

Staff skills