"Unhappy staff make for unhappy patients"

My Parent was admitted to ward 52  where we can't praise the staff and doctors enough; caring, friendly and compassionate. 

My other parent was admitted to ADM1 a few months later, where the staff were friendly and caring however 1 day the buzzer was not at hand and as my parent could not reach the buzzer or attract anyone's attention, my parent had to crawl to the toilet and back to bed.

My parent was then transferred to a ward where the staff were unfriendly, overworked and under a lot of pressure.  My parent's meal slips went missing and one day at 1.45 had to ask if lunch was on way, soup was brought, which hadn't been ordered and when told that was not what was ordered was told - just eat it, another day again around 2pm had to ask for lunch, fish and chips had been ordered which was then brought - stone cold.  The staff were unfriendly, unhappy and overworked. 

One day I stood at the nurses desk looking for an update on my parent and was totally ignored.  Unhappy staff make for unhappy patients.  On the whole  99% of staff at the Hospital do a very good job under the pressure  the government has put them under and it is the minority that attract criticism.

I hope my parent never needs to return to this ward.