About: Royal Albert Edward Infirmary

What I liked

The care i received before and after my hysterectomy by my Consultant was brilliant,the theatre staff are great,the cleaners work bloody hard and the nursing staff both day and night were just brilliant,we had some fun with the staff and patients,i was totally at ease with everything.The staff work hard,they was never still and that goes for the evening staff as well,they checked on us all the time,cups of tea galore,atmosphere was lovely,they all worked as a team everything was checked with one another and double checked at that.I dont know why people can criticise nursing staff,they work hard there never still and they do care..The domestic and housekeeper again were lovely,they speak to you about anything and everything,there never still either,theatre staff again were great,i never felt frightened or uneasy there attitude towards you is second to none..The ward i stayed on was Billinge Ward...keep up the good work ladies

What could be improved

Nothing - everything was spot on!

Anything else?

Superb all round

Story from nhs.uk


Response from Judith Marland, Patient Relations / PALS Officer , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you so much for your very positive comments and for taking the time to post these in the website. I have passed your comments to the Matron for Billinge ward and also to the Head of Nursing for Surgery to that they can share these with all the staff on Billinge ward and any other appropriate members of staff.

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