"horendous service. i tried to call and..."

About: Royal Blackburn Hospital

What could be improved

horendous service. i tried to call and see how my wife was after surgery. After 35 mins, I eventualy traced her. I was asked question that only employees of the hospital would know. ie, was she sadou ? I guess this is a term the nurses use. No good to me though is it.

Story from nhs.uk