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Not informed of appointment in the first place

Posted By Milly the cat

"Not informed of appointment in the first place"

About: Basildon University Hospital / Trauma and orthopaedics

(as a service user),

Got letter in post this am to tell me I had missed fracture clinic appointment two days previously!

Would have been good to have been informed that I had an appointment in first place!

No wonder clinics annoyed re patients not turning up, but please don’t, blame the patient if admin at fault.

Phoned clinic, nil appology, now have been given appointment

Admin, appointments please make sure you actually inform the patient re appointment

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Responses

Response from Basildon University Hospital 6 years ago
Basildon University Hospital

Submitted on 22/01/2018 at 10:49
Published on nhs.uk at 11:02

We are sorry you have had cause to raise concern about your clinic appointment.

If you wish to discuss this further, please contact our Patient Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4440 who will be able to investigate with the relevant management team.

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