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"Superb service"

About: Stirling Community Hospital

(as a friend),

Appointments

Appointments

Superb service from NHS 24 and Stirling out of hours to support a friend who was  ill with very high temperatures . Got an appointment at out of hours on the cold and very snowy night and so from original call to getting prescription was an hour and half - thank you so much NHS

Finding your way

Finding your way

The only difficulty was finding the minor injuries/out of hours as the snow meant all the signs had been covered up by snow so maybe a little bit of feedback that in these conditions maintance should prioritise clearing those signs 

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Responses

Response from Jason Graham, Operational Manager, Endoscopy/Renal/Dermatology/Opthalmology/Chronic Pain, NHS Forth Valley 7 years ago
Jason Graham
Operational Manager, Endoscopy/Renal/Dermatology/Opthalmology/Chronic Pain,
NHS Forth Valley
Submitted on 01/02/2018 at 13:10
Published on Care Opinion at 13:34


Dear Gretel

Many thanks for sharing your experience with us, its great to hear back from our patients, I was so pleased to hear that your friend was looked after so well and quickly, especially on such a snowy night, you wouldn't have wanted to stay out any longer that you had to.

Please accept my apologies for the difficulty accessing the site at Stirling Community Hospital, as you will have seen there is quite a lot of building works taking place there at the moment which means we have temporary signage in place. I would like to assure you I will share your feedback about keeping the signage clear of snow, it is important that patients and visitors to the hospital can cleary find their way about the hospital.

I hope that your friend is now feeling better.

Kindest regards

Jason Graham

Clinical Manager

NHS Forth Valley

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