"Disappointing service in a dirty environment"

For the last 3 weeks the hospital has been full of the norovirus, before this there was a c-dif outbreak. Each appt makes you wait over an hour to be seen - I understand there can be delays sometimes but this is every time! Staff are not helpful when you question it and just say that’s how it always is. The fact it’s always like that means there’s an underlying problem that needs to be fixed not a reason I should accept it.

On top of this parking is horrendous, expensive and very hard to come by. The only option to ever work is the nearby Sainsbury’s car park which gives you two hours - but with such delays this means you will run over and potentially face a fine. When you do get to see a consultant they seem ill-prepared to know why you are there and often can’t find details in the notes to find out why you need to be seen that day.