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"Disappointing."

About: St Helens Hospital / Rheumatology

Previous experience of care/treatment at this hospital, Dermatology department was 5 star+. Sadly this was not my recent experience when I was effectively categorised as fit for the scrapheap/timewaster. Surely I am worth more than thiseven though I am 70+. This has been a very disturbing/upsetting experience, my problem may well not be within this doctor's speciality, but it is not, "imaginary." I have had a letter, from another department in this hospital stating there was a, "significant finding," on the recent X-ray! Obviously the doctor I saw either had not read this or chose to dismiss it because it would be easier to attribute my problem to my condition and age. I am reluctant to return to this hospital as a consequence of this traumatic experience and so will never know what, "significant finding," was the cause of my problem.

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Response from St Helens Hospital 7 years ago
St Helens Hospital
Submitted on 18/01/2018 at 09:52
Published on nhs.uk at 11:01


We take all issues surrounding patient experience very seriously and we are extremely sorry that on this occasion your experience was not at the standard we would expect. Please contact our PALS team on 0151 430 1376 so that we can discuss this further with you.

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