"Efficient and caring."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
Posted via nhs.uk
What I liked
I was at A + E following a cycling accident and thought I'd broken a collar bone. On arriving the queue time was shown as 4 hours but I was seen within ten minutes by the triage nurse and soon after was sent for an x-ray, the doctor saw me shortly afterwards and was extremely helpful. I was treated with respect throughout, given good information and thought the doctor was exceptional in taking time to examine me and give advice on exercises to aid my recovery. My total visit time was about 90 minutes.
What could be improved
Seating in the A + E reception is a bit dated and shoddy, otherwise everything was good.
This is the third time in about two years at A + E, once with my wife and once with my daughter. This experience was similar to the others and I'm impressed with the consistency of care.