"Great Patient Experience"

I should firstly say thank you to the cervical screening process for picking up that something had changed so quickly, and to NHS Lothian for giving me an appointment so quickly. I think it is an amazing preventative service and I feel so lucky that it exists.

I had to go for a Colposcopy procedure at the Royal Infirmary of Edinburgh. I was quite nervous as I didn’t really know what was happening.

As soon as I was taken through for my procedure I was put at ease by Irene, who took me to see the consultant. The consultant (Breda) quickly clearly explained what was happening, which put me more at ease. I had to have the procedure, which, although uncomfortable, was conducted quickly and professionally. Both Irene and Breda were so kind and supportive throughout, Irene was very good at distracting me from what was happening, which I very much appreciated!

I could tell that both Breda and Irene treated all patients with the kindness and respect that they treated me with. I think they deserve a medal for being so lovely to people, and giving so much of themselves to people every day. I am sure this is true for the majority of NHS employees, so I just want to say a heartfelt thank you.

Well done!