What I liked
My wife was referred from GP to Rapid Access Clinic and was seen and given a scan and tests within exactly one week.
Met on arrival at reception with a smiling face - very clean environment. Good cafe/restaurant area in main entrance for me to wait.
Overall excellent service.
Only slight criticism was after the visit.
The doctor at Russells Hall recommended a specific medication - GP said 'not on their list'.
Is this money or something else?
Russells Hall, however, first class.
What could be improved
I find the concept of having to pay for parking at a hospital totally unacceptable.
We pay enough in our taxes. This is pure income generation and wrong.
What about long term visitors or patients on long term treatment? I know that you can get reduced rates but pay to park - morally wrong at a NHS site.
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted via nhs.uk