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Revolting experience

Story from nhs.uk

"Revolting experience"

About: East Surrey Hospital

What I liked

Nothing

What could be improved

Everything

Anything else?

I do not know where to begin! My beautiful son was born at this revolting hospital. He was then transfered on day 4 by incubator to St Georges, which is the most amazing hospital. My pregnancy was great except for every visit to the hospial, where I would leave in tears. The labour was dreadful, due to the staff, who did'nt even believe I was in labour until I virtually gave birth, the after care was dreadful and I do not have a good word to say about the whole experience, which should have been the happiest in my life. I have a beautiful baby boy, who i would never take back to this hospital. If I ever have another child I would rather give birth in the car park than enter the building. I would advise any expectant mother to find another hospital, especially if you are an older mum as I am.

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Responses

Response from East Surrey Hospital 13 years ago
East Surrey Hospital

Submitted on 23/02/2011 at 16:33
Published on nhs.uk on 17/04/2011 at 10:50

We’re very sorry to hear of your experience. This is not typical of the feedback our maternity services get, in fact 90% of mums are satisfied with the service they receive. We would be happy to meet with you to talk through your experience and learn lessons from it. Please contact our maternity secretary on 01737 768511, extension 6819 and she will ask a maternity matron to arrange to meet you.

Alternatively, our Patient Advice and Liaison Service (PALS) is available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf. You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH.

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