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Elderly Mother taken into A&E last Friday night - huge thank...

Posted By Dondon

"Elderly Mother taken into A&E last Friday night - huge thank you"

About: Good Hope Hospital / Accident & emergency Heartlands Hospital / Urology

(as a carer),

I would like to send a huge thank you to all the staff who attended to my Mother last Friday night.

After reading her recent scan results her GP telephone me on Friday night at 8pm to say she needed to go to A&E as he had concerns about her kidney function and possible blockage.

We arrived at 8.30pm and waited a short amount of time before we were seen by a wonderful nurse, Phillip who did her obs etc and bladder scan, we then saw Dr Abdul who said he'd contacted urology at Heartlands for their opinion. A couple of hours later they came back to him to say that they wanted her transferred to Heartlands.

We had a transport ambulance to take us there, two lovely guys. We arrived at Heartlands in the early hours of Saturday morning onto the SAU ward and straight away the nurse on duty took my Mothers obs, made sure she was comfortable in her bed, extra pillows for her etc.

When we saw Mr Ibrahim - he explained that he had looked at her scans in detail and that he had no major concerns that needed attention but they would discuss things at their MDT meeting this week. He then discharged my Mother and we went home.

I cannot thank you all enough for the wonderful way in which my Mother was treated special thanks to Phillip (nurse in A&E Good Hope) Dr Abdul,(A&E Good Hope) nursing staff at SAU Heartlands and of course Mr Ibrahim. 

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Responses

Response from Heartlands Hospital 6 years ago
Heartlands Hospital

Submitted on 17/01/2018 at 08:23
Published on nhs.uk at 12:01

Dear Relative,

Thank you for taking the time to post your comments regarding the care and treatment your mother initially received in the A&E Department at

Good Hope Hospital and subsequent treatment at Heartlands Hospital.

It is lovely to read such positive comments and I am pleased that your mother had a good experience, as I appreciate that it would have been a very worrying time for you and your mother.

I shall forward your posting to the senior management teams for A&E, Urology and SAU and ask that it is shared with the staff.

I am sure the staff will be delighted to read your comments.

Once again, thank you for your posting.

All feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary.

We continually strive to improve our service for all patient’s and visitors.

Best wishes

Miss J. Langham

Patient Services Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Good Hope Hospital 6 years ago
Good Hope Hospital

Submitted on 17/01/2018 at 08:23
Published on nhs.uk at 12:01

Dear Relative,

Thank you for taking the time to post your comments regarding the care and treatment your mother initially received in the A&E Department at Good Hope Hospital and subsequent treatment at Heartlands Hospital.

It is lovely to read such positive comments and I am pleased that your mother had a good experience, as I appreciate that it would have been a very worrying time for you and your mother.

I shall forward your posting to the senior management teams for A&E, Urology and SAU and ask that it is shared with the staff.

I am sure the staff will be delighted to read your comments.

Once again, thank you for your posting.

All feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary.

We continually strive to improve our service for all patient’s and visitors.

Best wishes

Miss J. Langham

Patient Services Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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