"My experience at Louth."

Posted via nhs.uk 7 years ago

The CPN really does not give a hoot and is clearly not trained in human contact. e.g. she said that if any contact is required between appointments, not to hesitate in calling the practice which we did. MANY TIMES to no response. 'The CPN is in a meeting and will pass the message on' was the receptionist's reply. Eventually we hear from her only to say sorry, she wanted to collect all the issues together and take them to the meeting. Also she said she was very busy and works only part time. That made us feel soooo important, NOT!

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Lincolnshire Partnership NHS Foundation Trust

Submitted on 19/01/2018 at 12:05

Published on Care Opinion at 12:06

On behalf of LPFT I would like to offer my apologies that you feel your experience with mental health services has not been of a high standard. As a service we strive to deliver a high quality mental health service and provide a positive experience to those whom access the services. We would like to offer you the opportunity to discuss the issues that you have raised directly and would be happy to arrange a face to face meeting. Can you please contact Windsor House on 01507 608959 and request to speak with Tracy Ward.

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