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Grandmother with reduced mobility

Posted By concernedforlongtermwellbeing

"Grandmother with reduced mobility"

About: Community/District Nursing Service

(as a relative),

Contact has been made numerous times in the past 6 weeks to the appropriate district nurse team, regarding  a much needed preventative measure for my grandmother who now has reduced mobility  due to her condition and has become more or less bed ridden.

Depending on her daily wellbeing and health my grandmother is now only able to be out of bed some days for up to 5-6 hours. The much needed airwave mattress to help prevent pressure sores I was told this afternoon, via an answering machine message, was that my grandmother does not meet the criteria so will not be provided an airwave mattress.

I feel that this is unfair and unacceptable as some days now my grandmother is unable to get out of bed and we fear for her skin integrity, she is unable to move around whilst in bed to alleviate pressure  upon her bottom and sides, please advise. 

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 16/01/2018 at 16:33
Published on Care Opinion on 17/01/2018 at 00:11

picture of Eunice Goodwin

Dear concernedforlongtermwellbeing,

I appreciate why you are concerned. It is difficult to be sure everything is as good as it can be when we are worried about someone at home that are less mobile. We want your gran to be protected too. I have spoken to the senior nurse for community in South Ayrshire and she will be happy to look into this for you. If you would you like to contact me I can arrange that for you. My contact details are phone - 01563 826222 and my email address is eunice.goodwin@aapct.scot.nhs.uk. Thank you for raising this with us and giving us a chance to help.

Best wishes,

Eunice

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
We have made a change
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 23/01/2018 at 09:03
Published on Care Opinion at 13:03

picture of Eunice Goodwin

Dear concernedforlongtermwellbeing,

Thank you so much for contacting me off-line. It is very heartening to hear that your gran now has the mattress. I am sure it will help. Once again, thank you for contacting us on Care Opinion and giving us the chance to help.

Best wishes,

Eunice

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