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Fast & efficient assessment at A&E

Posted By Nich90

"Fast & efficient assessment at A&E"

About: University Hospital Wishaw / Emergency Department

(as a relative),

On new year's day my mum attended A& E for a badly strained knee, she could hardly walk and her knee was swollen. Our visit including the wait was surprisingly just over an hour. Everyone we came across was very approachable & helpful. This included receptionist & domestic staff. The advanced physio she seen explained everything really well and reassured us both. Thanks and your help is appreciated.

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Responses

Response from Rhona Dunsmore, General Manager, Serco 6 years ago
Rhona Dunsmore
General Manager,
Serco

Submitted on 10/01/2018 at 12:28
Published on Care Opinion at 12:33

picture of Rhona Dunsmore

Hello Nich90, I am so sorry to hear your poor Mum had to visit A&E, I hope she is recovering well. I look after the Domestic Team at Wishaw and your kind words will be passed onto the Domestic in that area and their Line Manager. It is always so good to hear positive things about Serco staff. We are very proud of working in University Wishaw Hospital. Thank you once again and kind thoughts to your Mum.

Rhona Dunsmore

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Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 6 years ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 10/01/2018 at 13:51
Published on Care Opinion at 14:23

Dear Nich90

Thank you very much for getting in touch and for your comments in relation to the treatment your mother received whilst having to attend the Emergency Department here at University Hospital Wishaw. I indeed hope that your mothers injury is making a speedy recovery.

It is always nice to get positive feedback and I will ensure this will be shared across the Emergency team.

Thank you once again and Best Wishes

Faith

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Response from Claire Rae, Head of Physiotherapy and Professional Lead, NHS Lanarkshire 6 years ago
Claire Rae
Head of Physiotherapy and Professional Lead,
NHS Lanarkshire

Submitted on 11/01/2018 at 09:26
Published on Care Opinion at 09:31

picture of Claire Rae

Dear Nich90

Thanks for taking the time to post your comments online. I am delighted to hear that you had a good experience with the advanced physiotherapist in A&E. I will ensure your comments are passed on to the staff. I hope your mum's knee is improving and wish her well in her recovery.


Thanks again

Claire

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