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"Very impressive Dermatology Department"

About: Queen Elizabeth Hospital Birmingham

In early December, I had an operation in this Department to removed a fairly large carcinoma from behind my ear and replace it with a skin graft. Apart from having the operation put back by a couple of weeks from the original November date, which was disappointing, I have been so impressed by the treatment I received from everyone I who dealt with me.

All the details sent out by the appointments team were clear and timely, telephone calls were answered promptly and politely, the nursing staff during and after the op were just wonderful and as for the surgeon - his skill and kindness was amazing! I was particularly impressed by how he explained each step of the procedure as he went along which made it all less fearsome. Dealing with the staff of this Department has been such a positive experience and I have come away from the QE - well, just chuffed! Thank you so much!! !

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Responses

Response from Queen Elizabeth Hospital Birmingham 6 years ago
Queen Elizabeth Hospital Birmingham
Submitted on 04/01/2018 at 09:59
Published on nhs.uk at 12:31


Carolyn, thank you for your 5 star rating of the Dermatology Department at the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received following your recent operation. Your kind words have been forwarded to the senior staff responsible for Dermatology so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We are very sorry that your operation was delayed by a couple of weeks, sometimes this is unavoidable but we appreciate the disappointment and inconvenience this can cause.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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