"Ward 515"

Thank you for taking the time to feedback about your dad’s experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the amazing experience he received on Critical Care. Your kind words have been forwarded to the senior staff responsible for the department so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your concerns regarding ward 515, it is disappointing to hear that your dad’s experience on the ward was not a positive one. Senior staff responsible for this ward are very keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. In order for this to happen we will need to speak to you directly. If you would like to discuss any of your comments further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.