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"Pre-op admission"

About: Borders General Hospital

(as the patient),

I attended the BGH in mid December for planed surgery./as I live on my own a friend's husband drove me the 60 minute journey from home. Once the availability of an intensive care bed was confirmed and that the operation was scheduled to proceed, he returned home and I notified my sister who lives in Birmingham and she duly set off to Berwickshire. Some time after 1 p.m. theatre advised that I should get ready and I then waited in my hospital gown and stockings for about an hour. Then a nurse came from theatre to advise that the only remaining intensive care bed was required for an emergency and that my operation could not go ahead. Although I appreciate that someone else had a greater need, I was however very emotionally upset as I had been waiting in a tense state for some time. I must express my thanks for the support I was then given by Sheila and especially Carol in PSAU. My sister who was en route on the M6 then came to the BGH to take me home. My surgery has been rescheduled for 8th January and my daughter's fiance is to come up from Merseyside to bring me in to hospital and will remain there until it is confirmed that I am actually in theatre! I hope all goes as planned this time around.

Responses

Response from Heather Tait, Clinical Service Manager - Planned Care, NHS Borders 3 years ago
Heather Tait
Clinical Service Manager - Planned Care,
NHS Borders
Submitted on 08/01/2018 at 16:47
Published on Care Opinion at 16:57


Dear Alstan,

Thank you for taking the time to provide feedback on your experiences. I am sorry that your planned surgery was cancelled in December due to no intensive care bed being available, and I appreciate that this was very upsetting for you. I apologise that you were cancelled at such short notice and for the impact this had on you and your friends and family who travelled such long distances.

Thank you for highlighting the support given to you by the PSAU nursing staff, it's great to receive feedback recognising the care and compassion shown by our teams. I am glad that Sheila and Carol were able to provide some support and comfort to you at this distressing time. I will pass on your feedback to the team in PSAU.

I note your surgery is resecheduled for January 8th and I wish you all the best for your recovery.

Best wishes,

Heather

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