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"Very poor antenatal care"

About: Croydon University Hospital / Maternity

I became pregnant and needed help at CUH. In early pregnancy i was turned away offered a scan after a 6 hour wait and told there was nothing i could do about my severe pains and nausea. I went to a private hospital who offered me help and supportive medication. CUH said they wouldnt care to do anything until i was 16 weeks pregnant. CUH delayed important tests such as my diabetes test was done at 32 weeks and diabetes was confirmed at this stage. I was not offered diabetic clinic booking or any help and advice. i was admitted at CUH in the hope ward at 32 weeks as well and broken waters was diagnosed. i suffer with Hypothyroid and mental health disability and initially was offered a C Section. At 32 weeks i was told labour would need to be induced and earliest by 36 weeks because of diabetes as well with no support for managing it. I complained about my mid wife who never did her job because i was under the care of a consultant due to complications. The midwife team did not listen to my instructions and offered only a last the final appointment with a different midwife and no other help even though my care was fully neglected by the initial midwife. I literally went to a private hospital for care and am 37 weeks with my healthy baby still in. I was very sad with how the triage head midwife treated me like i shouldn't be there and going in to triage acting like they are too important too busy and like i shouldn't be there with any of my concerns. I report light leaking since second trimester and nobody cared at all. When on baby monitoring the midwifes would hurt me or leave in a very uncomfortable position. I was asked to see the baby ICU to prepare myself. I wasn't given a chance to say how u felt and i protested against induced labour and wanted a C Section. Everything has been taken care of and dramatically improved under my private care at a different hospital.

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Responses

Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 7 years ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services
Submitted on 28/12/2017 at 12:10
Published on Care Opinion at 15:07


I am very saddened to hear you have not had a positive experience and I apologise for this.

Care in early pregnancy (before 16 weeks gestation) is provided by the gynaecology service at Croydon University Hospital. If there are concerns in early pregnancy women can be seen in the urgent care centre, the emergency department and or the early pregnancy assessment unit by either a specialist midwife; sonographer and if necessary by the Gynaecologist. I’m sorry that you felt that your pain and nausea was not treated correctly and that you felt you needed to seek private care.

During the pregnancy booking appointment all women are risk assesses and referred at this point for a glucose tolerance test to screen for gestational diabetes. I’m afraid I’m unable to determine without more information how this pathway failed

During the pregnancy the mode of delivery would be discussed and agreed with the Obstetrician taking into account your obstetric and medical history. Your pregnancy was obviously complicated when your waters boke at 32 weeks gestation however the attitude you describe from the some of the staff is completely unacceptable and I would like a chance to investigate this and the other elements of your feedback –I would like to offer you the opportunity to meet with myself to discuss your experience. Please can you get in touch with me so that I can ensure your feedback is fully investigated?

We are always looking at ways to improve our service and as such your feedback is invaluable to us.

Thank you for taking the time to review our service, if you feel you would like to speak to me directly, please do get in touch.

Karen Rooke

Deputy Head of Midwifery & lead for complex care

karen.rooke@nhs.net

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