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"Review of Maternity Services"

About: Darent Valley Hospital / Maternity

I gave birth to my daughter on 8th September 2017 at DVH.

Whilst the individual staff were fantastic (and especially the midwives in the delivery suites) the unit did not have sufficient capacity or staff to care for the high number of women and babies needing help during the busy time of September.

A combination of the hospital's insufficient capacity and complications with the labour & delivery meant we were left waiting for a delivery suite to become available for 36 hours (whilst in active labour) and when my daughter got stuck we had a terrifying long wait for staff to become available to go to theatre.

I hate to be the person to submit complaints and leave negative reviews but it was clear that, despite the best efforts of the staff on the wards, there was a management failure to adequately plan and prepare for the high demands on the unit in September which caused many of the problems we experienced.

We had such high hopes for having our daughter at DVH as all the care up until the delivery had been wonderful but her birth was needlessly without doubt one of the most frightening experiences we've ever had.

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Responses

Response from Darent Valley Hospital 7 years ago
Darent Valley Hospital
Submitted on 29/12/2017 at 10:04
Published on nhs.uk at 11:31


Thank you for taking the time to write this review and we are sorry that your birthing experience did not go as planned. We have shared your review with the Maternity Department and if you would like us to look into your feedback further please do contact our

Patient Advice and Liaison Service (PALS) on 01322 428382 or email dgn-tr.pals@nhs.net.

Kind regards

The Communication Team

Darent Valley Hospital

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