"Check in at the Self Service Kiosk"

I found the experience at this new hospital fine - except for the "Check-in" procedure.

You will no doubt be aware that using these "Touch screen" dveices should be simple,and at Beverley Library,and my local Health Centre in Manor road - they certainly are.

You just touch the screen lightly and it responds.

With your machine I literally had to jam my finger at the screen, to get a response. Because of this failing, I had 2 or 3 attempts to get through this process.

I mentioned my frustration to the Clerk on Reception, and she said that while many folk had made similar complaints - the Trust were not going to repair or replace it!

I'd be very interested to know how + when, you will " make it better for me?