"Lots and lots of waiting.....without..."
About: Royal Shrewsbury Hospital Royal Shrewsbury Hospital Shrewsbury SY3 8XQ
Posted via nhs.uk
What I liked
Haven't found anything yet.
What could be improved
Communication, waiting times.
I am writing on behalf of my partner, who has been suffering from chronic sinusitus for over 3 years.
When she was finally referred to the RSH, she had to wait 7 months an appointment. This was cancelled and put back 3 months. After seeing the specialist, he wanted allergy test done, and for her to return to see him in the summer - another 4 months away.
This summer appointment was cancelled, re-scheduled for another 3 months. 30 mins before the appointment was due we received a phone call informing us it was cancelled (The doctor had a Friday afternoon emergency). The Dr's secretary informed us he would hold a special clinic to catch up on the patient backlog. We waited a month before calling to see when this would be - only to be told there was no way this Dr would do 'something like that'....... back to waiting for an appointment.
She finally had an appointment scheduled for 3 months later - when she turned up she could only see the Dr's assistant - who told her she was 'imagining' the headaches and associated symptoms. He did agree that there was a problem and decided she needed an operation.
That was 5 or 6 months ago and we're still waiting to hear anything. My wife has been suffering for over 3 years with this severe condition, unable to breath properly or taste anything, with headaches and swelling so bad her eyesight is becoming affected. She has uncontrollable sneezing fits - that have even started happening at night and these are preventing her from sleeping properly. The condition is becoming worse the longer she goes without treatment.
All this and shes managed to once see a Dr, and once an assistant - Two 10 minute consultations in 3 years.
The NHS website itself states that some of the medication shes been prescribed shouldn't be taken for more than twelve weeks -and this is stuff shes had for 2 years now.
How has dealing with the RSH left me feeling? Helpless.....forgotten about and fobbed off.AppointmentsCancellationsReferralsAllergiesEmergencyTelephoneImmunologyConsultantsDoctorsReception staffWebsiteCommunication