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Oral and Maxillofacial surgeon

Story from nhs.uk

"Oral and Maxillofacial surgeon"

About: University Hospital (Coventry)

When I am reading your other opinions I really feel sad...I ve been referred to Oral and Maxillofacial Surgeon in September from my dentist. (I have facial pain, vertigo, teeth pain since February) and I had two appointments with two different doctors in your hospital. TBH with all of you, I can't complain about first doctor, he was very polite and helpful. He explained to me all about my problem( I was diagnosed with TMJ muscle problem) and wanted sent me to physiotherapist to treat my healthy problem. I was really happy but when I went to see him next time then I saw (appointment no 2) other doctor and he was checking me and was completely different with behaviour to me. He said straight away that I have got depression and they can't help me...and sent me back with nothing. He left me without any treatment!!! Only what he said was,, download app Calm"- can you imagine? I have terrible facial pain since February and he left me without any tablets and any treatments...I am really surprised when I am reading your opinion because I feel now like he did not want to help me maybe because I am not English. Really feel now like this. I still have got my problem and i am alone with this. You all know how hard is get appointment with specialists so if I want come back to them first need to go and see my gp...(it will take me ages...) so I am really unhappy and would not recommend this dr. I am really sorry for giving my bad opinion only because of second dr who was checking me. He wasn't good. Now I have appointment with private doctor in January 2018 in Sutton Coldfield and hope he will help me! Because I can't exist with my pains anymore. By the way - these days when I was having two appointments in hospital

I took days off from my work to go and sorted out my problem and I lost some money. ( I am self employed) your Maxillofacial surgeon costs me really a lot : healthy and money.

I wouldn't recommend dr no 2- Boss'Definitely NO. If you have got appointment with other doctors maybe they will be fine and helpful.

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Responses

Response from University Hospital (Coventry) 6 years ago
University Hospital (Coventry)

Submitted on 09/01/2018 at 18:23
Published on nhs.uk at 21:36

Thank you for taking the time to leave a review on NHS Choices about your experience of Maxillofacial Surgery.

While you were happy with the first doctor you saw, I was so disappointed to read your account of the way which the second doctor spoke to you.

These are not the standards of care which we aim to provide, and I am truly sorry for your experience.

While you have said you are now being treated elsewhere, we would urge you to contact us directly.

We would like to look into the issues you experienced in more detail, and also ensure that we improve the care we provide to other patients.

You can contact our Trust’s Patient Advice and Liaison Service, please call 0800 028 4203 or email feedback@uhcw.nhs.uk.

If you do decide to contact them, please do make them aware that you have left a comment on NHS Choices.

Thank you again for taking the time to share your feedback, we appreciate all comments both positive and negative, as it helps us to better understand our patients’ needs and to continually improve.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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