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Care Opinion

Poor and disrespectful

Story from nhs.uk

"Poor and disrespectful"

About: Pilgrim Hospital

What I liked

Nothing

What could be improved

Staff attitude. The service does not offer choice of appointment. I could not make an appointment at my convenience and was sent one in the post. I have tried to cancel my appointment, which was sent in the post and was told I was lucky to have an appointment and needed to ring in every day until they could find one. The member of staff also put the phone down on me and refused to share information with me to take this forward and discuss with a senior member of staff.AppointmentsAttitudeCommunicationServiceTelephone

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 11 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 10/09/2012 at 13:04
Published on Care Opinion at 15:09

picture of Jennie Negus

I am so sorry for being so late in responding to your concerns - this is because we have only recently set up our process for reading and reviewing stories on Patient Opinion and felt it important to track back through older postings too.

Sadly I cannot now, after all this time, rectify your issues but should this ever occur again either to yourself or anyone else who has read this and cannot be resolved within the department tdirectly then please first ask to speak with a matron or call our Customer Care Department on Telephone: (01522) 573969 who will help solve any issues as quickly as possible.

Thank you again

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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