"Poor and disrespectful"
About: Pilgrim Hospital Pilgrim Hospital Boston PE21 9QS
Posted via nhs.uk
What I liked
What could be improved
Staff attitude. The service does not offer choice of appointment. I could not make an appointment at my convenience and was sent one in the post. I have tried to cancel my appointment, which was sent in the post and was told I was lucky to have an appointment and needed to ring in every day until they could find one. The member of staff also put the phone down on me and refused to share information with me to take this forward and discuss with a senior member of staff.AppointmentsAttitudeCommunicationServiceTelephone