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Time to review X-ray

Story from nhs.uk

"Time to review X-ray"

About: Newark Hospital

I attended the pain management clinic for lower back pain, and was X-rayed at the time of my visit. The consultant said he would look at the radiograph and call me with his decision on how to proceed.

After two weeks I had heard nothing, and as I saw the resulting image myself whilst I was in the radiography section, I called to see what the delay was.

I was told that "it could be up to two weeks before the results were received by the consultant".

As the radiographs were taken no more than 20 metres from the pain clinic, I find this an incredible delay, especially as the images are available on-line.

I am not filled with any confidence that I will receive any treatment in the foreseeable future...

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Responses

Response from Katie Harris, Patient Experience Facilitator, Sherwood Forest Hospitals NHS Foundation Trust 7 years ago
Katie Harris
Patient Experience Facilitator,
Sherwood Forest Hospitals NHS Foundation Trust

Submitted on 18/12/2017 at 16:23
Published on Care Opinion at 16:47

Thank you for taking the time to provide us with feedback,

I am sorry to hear that your experience with us was not up to your expectations.

I can briefly explain the procedures we have to go through before our patients are able to get their results. When you have an x-ray, the images are available on screen, however these needs to be reviewed by a consultant radiographer who then reports on the x-ray, this is then sent to the referral doctor and a follow up appointment is then made with the patient.

This may cause our patients to feel like there is a delay, but in fact, this is the process we must follow and it is important all our images are correctly reviewed and reported on in a timely manner.

I hope this helpful, however if you wish to discuss this further, please contact us on 01623 672222. We are open Monday - Friday 8:30am to 6pm and Saturday 9am to 1pm. Thank you.

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