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"neurology department"

About: The James Cook University Hospital / Neurology

After being treated in my local hospital and having a mri scan,I was more than unhappy with my treatment there.the hospital was less than clean,the staff were too busy to deal with individuals,and were abrupt,and in one case talked a total load of rubbish so I left and went back to see my go.

They made an appointment for me with a neurologist in the James cook hospital,I went for a checkup,and was sent for another mri scan,the doctor was brilliant,they explained what was going to happen and all the possible outcomes.

The hospital itself was spotless,and the staff were polite,helpful,and put you at ease.

I cannot praise enough the way that hospital runs in comparison with my local one.

I would like to thank all the staff that work at the James cook university hospital very much,especially in the neurology department.

This is in my opinion,what all hospitals should try to achieve.

Cannot believe how well,as a patient I was treated by all members of staff.

Thank you.

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Responses

Response from Chloe Holmes, Patient Experience Administration Assistant, South Tees Hospitals NHS Foundation Trust 7 years ago
Chloe Holmes
Patient Experience Administration Assistant,
South Tees Hospitals NHS Foundation Trust
Submitted on 20/12/2017 at 09:02
Published on Care Opinion at 11:20


Hello,

Thank you for taking the time to leave feedback.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to the Neurology department. If you would like me to pass this on to specific staff members or you would like provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 028 2451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

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