"5* service, I owe my life to them."
About: Uch at Westmorland Street Uch at Westmorland Street London W1G 8PH
Posted via nhs.uk
What I liked
Very good facilities, really liked having my own room and bathroom. Quiet and comfortable.
Nursing staff, doctors, physio's in both South HDU and on the 4th floor were excellent, a real credit to the NHS. Also very polite cleaning and catering staff.
Food hit and miss, though I am pretty fussy anyway and you can never please everyone :)
Also most importantly, I felt in very safe hands, even when things didn't quite go to plan and I required additional surgery and a longer stay. I am eternally grateful for the care I received - they saved my life!
Going into hospital is never a pleasant experience but the Heart Hospital makes it more bearable :)
What could be improved
When trying to convey concern about a pre-existing condition, it didn't always appear to get noticed, took several attempts to get medication but got there in the end..SurgeryCleanlinessFoodNoise levelsPatient careBathroomDoctorsNursing staffPhysiotherapists