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Care Opinion

Professional and Stress free.

Story from nhs.uk

"Professional and Stress free."

About: Grantham & District Hospital

What I liked

The appointment was sooner than expected.

The greeting at reception was friendly.

I was seen on time.

The examination was thorough.

The results and treatment plan were fully explained.

In all it was a professional and stress free experience.

What could be improved

The parking situation was horrendous.AppointmentsCar ParkReception

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 9 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 10/09/2012 at 13:12
Published on Care Opinion at 15:07

picture of Jennie Negus

I am very sorry that the parking arrangements at Grantham were such a down point of what was, otherwise a very good experience when you were with us. We have over recent months introduced revised parking systems which I hope patients find an improvement.

I am very pleased however to hear that everything else went so well - and despite my very late response (we have only recently developed our systems for reading and replying to postings and are working through older postings) even after such a period of time your comments are still valuable to us and have been shared with the staff.

Thank you again

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