What I liked
The patience all the staff shown with my child who has learning difficulties and is very anxious of hospitals. The kindness. The professionalism. How well informed they kept us as parents of what was happening and what was going to happen. My child was hard work and totally uncooperative and they all worked well from ENT staff to theatre staff to childrens ward staff. To sum all the staff up that day in one word I would use "excellent"
What could be improved
I don't think they could have improved on anything that day to be honest.
"Well informed and trusted staff."
About: Queen's Hospital, Burton Upon Trent Queen's Hospital, Burton Upon Trent Burton-on-Trent DE13 0RB
Posted via nhs.uk