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Completely unacceptible, haunting and...

Story from nhs.uk

"Completely unacceptible, haunting and..."

About: Princess Anne Hospital

What I liked

Consultant was they only good thing about this she made every effort she could about my care. She fought for the correct care and treatment but was a shame she was let down by everyone else.

What could be improved

Communication between staff was poor. No sign of a proper handover which inturn meant a longer stay in hospital. Medical notes not read meaning inapproperate care and action given. Individual needs not consider and treatment plan not adhered to. Midwifes care random and abusive.

Anything else?

Official complaint in process.ComplaintsCommunicationConsiderateContinuity of carePatient careConsultantsMidwifeAggressive

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Responses

Response from Princess Anne Hospital 13 years ago
Princess Anne Hospital

Submitted on 11/02/2011 at 14:08
Published on nhs.uk on 12/02/2011 at 04:00

We are sorry to hear about your experience as we are proud of our high standards for patient care and communication. We are grateful that you have brought your concerns to our attention not only via this site but through the formal complaints process, as this enables us to investigate fully and to give you a personal response.

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