"Do not go to Urology if you have Shy Bladder..."

About: Southmead Hospital / Urology Southmead Hospital Urology BS10 5NB

Posted via nhs.uk 7 years ago

If you have some form of anxiety do not attend!
They keep you in like it’s a prison your not allowed to leave until they say so.
They say one minute just think of going normally at home and the next I have 5 other patients to do hurry up.
They don’t give you much time even if you have disabilities or mental health waste of time do not bother!
I don’t like the staff here at all.

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Southmead Hospital

Submitted on 11/12/2017 at 07:45

Published on nhs.uk at 08:30

Dear Anonymous,
I am so very sorry to hear that you did not receive the help and support you needed when you attended the BUI.
If you would like us to look into this further, then please contact us on 0117 414 4567 or email us at Complaints@nbt.nhs.uk and we will investigate why you had such a poor experience, as this is not what we would want or expect for any of our patients.
Please be assured your comments have been shared with the BUI so that they are aware of your experience.
With kind regards, Sue Needs, Deputy Advice & Complaints Team Manager.

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