"My experience of making a formal Complaint"

I submitted a complaint under NHS formal procedure regarding my treatment and care under Nottinghamshire Healthcare Trust. Complaint involved my diagnosis, and no 1:1 trauma therapy, despite asking for many years and no support to taper medication, despite asking for years.

Submitted complaint through the notts healthcare trust complaints - told full investigation had taken place and would get a full response by the following month, which is when I received an answer machine message and text messages from a senior member of staff asking me to consider dropping the formal complaint and have a case conference instead. I complained through email ( with advocate from pohwer copied in) to complaints department. I received an apology.

Complaint re-investigated by an another staff member and received a full response at the end of the next month.

Response full of inaccuracies. Responded to response pointing out the inaccuracies (backed up by my CPN). I was offered a local resolution meeting - therefore I couldn't take it to the ombudsman. 3 months after the response at the local resolution meeting - asked for the meeting to be digitally recorded and transcribed as a reasonable adjustment under the disability discrimination act. I attended a meeting with my advocate, CPN, CPN manager and a someone from the complaints department. Meeting was recorded, promises were made. Week or so after, I received an email with a file containing a digital recording. - couldn't open the file and my CPN couldn't open the file. Emailed complaints with screenshots saying " can't open" file stated only had so many attempts to open it and file wouldn't auto delete after so many days.

The next month I received email from complaints department, stating the local resolution meeting had only been partially recorded - last half not recorded - due to human error. Still waiting for transcript and digital recording of 1st part of meeting. The person from complaints during the meeting repeatedly apologised for the way my complaint had been handled - this is still ongoing. I still have not had any solutions in writing or digital recording regarding my complaints and solutions. This has been going on for many months.