"good caring staff."

About: Chase Farm Hospital

What I liked

My elderly father was admitted to Napier Ward in November 2010, and was there for nearly three months. He was always treated with dignity, respect, kindness and with a genuine regard. Although at times the ward was short staffed, everyone who I spoke to did their best to answer any questions I or my father had (which was quite difficult as he is profoundly deaf!)

I would like to express my thanks and those of my father, to all staff on Napier Ward for making what was a very difficult time somewhat easier, and for their persistance in sorting him out!

What could be improved

Investing money in the hospital buildings and maintaining them better, instead of running them down.Hearing impairmentDignity

Story from nhs.uk

Responses

Response from Chase Farm Hospital 9 years ago
Chase Farm Hospital
Submitted on 21/04/2011 at 18:26
Published on nhs.uk on 22/04/2011 at 04:00


Thank you very much for your positive comments, which will be forwarded onto the staff on the Ward. Thank you for taking the time to let us know about your experience.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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