The first call which was to DART was great, answered and dealt with in record time. I selected hospital of my choice for the Consultant appointment and was given a number at Tiverton Hospital to ring direct.
This is where the system fell down, on the Friday at 3pm no reply.
On Monday at 8.30am and again at 9.09 no reply.
I decided to ring DART back and they immediately said they would get someone from Tiverton to call me, once they were answering their phone. I must say at this point that Tiverton rang back within an hour.
This was all fine for me I am used to dealing with things on the phone but for my husband and others it would cause a certain amount of frustration and difficulty.
so in my book DART 10/10 and Tiverton a poor 5/10 as there was no answering service message on the line, so as to know what was what.
"10/10 for DART but no call from Tiverton Hospital"
Posted by amianne (as ),