"The professionalism, care and respect of..."

What I liked

My mother, Marjorie, age 94, was admitted to the MAU and then subsequently to Ward 4. At all times we were both treated with compassion and kindness for which I would like to thank all the staff involved in the care of my mother during the 6 days before she died of broncho pneumonia.

What could be improved

She was admitted at about 10.00.am but treatment, in the form of antibiotics and a saline drip did not commence until about 4.00.pm, as I recall. On the second evening in MAU a drunken, violent woman was admitted, which greatly distressed my mother who was already very frightened. The staff did their best to control this person but to my mind it is a pity that such cases cannot be treated in a separate area.AntibioticsPneumoniaAggressivePatient care