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11/12 hours waiting time in children's a&e

Story from nhs.uk

"11/12 hours waiting time in children's a&e"

About: University Hospital (Coventry) / Accident and emergency

Waiting time is ridiculous and only had 1 doctor Free and no one seem to be getting seen in children a&e for ages ,there is no food or hot drink or pop available for anyone there is only 1 toy what works in hole of children a&e and please sort your sign what says 2 hour wait when clear 11/12 is not 2 ,the seating is ridiculous not enough plus if u got seat in end cus people walked out the Wooden benchs are not comfortable especially if your child is tired and drozy tbh most people with baby's and toddlers end up sitting all over floors in waiting room it looks like a advert for Red Cross it's that bad

plus asked for calpol they said they would go get it was still waiting 2 hours later even if u tell them where is it

You are way under staffed plus waiting area is not equipped for use it gets

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Responses

Response from University Hospital (Coventry) 7 years ago
University Hospital (Coventry)

Submitted on 19/12/2017 at 14:18
Published on nhs.uk at 15:32

Dear Sarah

Thank you for sharing your feedback on NHS Choices.

I was very disappointed to hear about your experience.

I have shared your comments with the Modern Matron for Children’s Services.

Our Children’s Emergency Department was extremely busy on the weekend you visited due to very large numbers of attendances, and she would like to apologise for the long wait which you experienced, and also hat you faced a delay in receiving Calpol for your child.

You also mentioned the signage displaying the wrong waiting times.

We understand that there were some issues with the computer signage in the department over the weekend.

However, this issue has now been resolved, and we have asked the reception staff to ensure these are accurate and also that the nurse in charge keeps parents and children updated regularly.

Unfortunately we do have issues with toys going missing from our waiting areas, but we are looking at the toys which are available so that we can improve the experience for our young patients.

We would also like to assure you that there is a water dispenser in the area, and that staff can also provide juice on request.

We would like to look into the issues you experienced in more detail, so that we can ensure that we improve the care we provide to families.

Please could you contact our Lead Nurse for Children’s Services, Sue Ellis, on sue.ellis@uhcw.nhs.uk or our Patient Advice and Liaison Service (PALS) team on feedback@uhcw.nhs.uk so we can investigate further?

Thank you for taking the time to share your feedback, we appreciate all comments both positive and negative, as it helps us to better understand our patients’ needs and to continually improve.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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