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"One of the worst surgeries"

About: North Camp Surgery

I dread going to this surgery because I am always waiting between 20 - 30 minutes to be seen. Even when I am seen I feel like I am rushed in and out as soon as possible. Compassion is non-existent here. The final straw for me was when they lost a sample I'd provided and asked me to go in to give another one. I am now in the process of moving surgeries because I just don't feel cared for at all here. On a positive note, they have improved their telephone system recently and the receptionists seem a bit more friendly now.

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Responses

Response from North Camp Surgery 7 years ago
North Camp Surgery
Submitted on 06/12/2017 at 10:37
Published on nhs.uk on 07/12/2017 at 03:23


Dear Patient,

Firstly I would like to apologise that we have not met your expectations on this occasion.

We do welcome feedback from our patients both positive and negative as this is how we improve our services so thank you for taking the time to bring this matter to my attention.

I am unable to comment here regarding individual cases as this is a public forum. However should you wish to discuss this matter further I would invite you to please contact the surgery on 01252 517734 and arrange an appointment to come in and see me.

Kind regards,

Karen Ford

Practice Manager

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