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"They don't respect your confidentiality..."

About: Lymington New Forest Hospital

What I liked

Nothing as usual

What could be improved

I was telephoned today by a staff member who understandably chose not to give her full name, and indeed was reluctant to give any name. She asked me my name and whether I was the partner of the person she was ringing. She then told me she had made a follow-up appointment with a particular named doctor. She then refused to tell me the date of the appointment because it was a data protection issue!

Obviously the date of an appointment is far more sensitive than the name of the doctor and the fact that it's a follow up appointment.

The switchboard do not know the name of the Data Protection Officer. I am sure this staff member is aware that she is personally responsible under the data protection act for giving personal information away.AppointmentsFollow upCommunicationTelephoneDoctors logo
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Response from Lymington New Forest Hospital 10 years ago
Lymington New Forest Hospital
Submitted on 15/02/2011 at 12:42
Published on on 16/02/2011 at 04:00

Thank you for taking the time to highlight your unsatisfactory experience. In realtion to adhering to Data Protection, all our staff are trained and updated on an annual basis so that they are able to carry out their duties in accordance with the data protection act. I would welome to opportunity to discuss your concerns, if this is of interest please contact me directly.

Ben Prior

Patient Experience Officer


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