"excellent experience - miminal waiting..."

About: University College Hospital University College Hospital London NW1 2BU

Posted via nhs.uk 9 years ago

What I liked
understanding and kind when i was very worried attending to get diagnosis of a breast lump
What could be improved
better reception staff - could have been more engaging and friendly - more seats in waiting area
Anything else?
good team work - kind ultrasonographerDiagnosisReception staff

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Response from University College Hospital 9 years ago

University College Hospital

Submitted on 12/04/2011 at 15:16

Published on nhs.uk on 17/04/2011 at 10:52

We are pleased to hear that you were treated with kindness and understanding by our staff. However, we are disappointed that your experience in the reception area was not up to standard. Your comments have been forwarded to the Divisional Manager for Women’s Health.

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