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Wish I went to a different Hospital.

Story from nhs.uk

"Wish I went to a different Hospital."

About: Lymington New Forest Hospital

What I liked

Nice cafe and car park. Easy parking but not free of course.

What could be improved

Not needing to check in twice, once and main reception then you have to play find the miserable nurse in the next waiting area. Appointment system was also a joke. Some excuse about new computer system means you can't book and select a suitable date, you have to hope they might write to you one day with an unsuitable date and time.

Anything else?

I am sorry I did not select a different hospital when I made a initial booking.AppointmentsComputer systemsDepressionCanteenCar ParkReceptionWaiting Areas

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Responses

Response from Lymington New Forest Hospital 13 years ago
Lymington New Forest Hospital

Submitted on 03/03/2011 at 16:21
Published on nhs.uk on 17/04/2011 at 10:50

I am sorry that you did did not have the experience that we intend for all our patients who use the services Lymington New Forest Hospital has to offer. As you have mentioned, we have recently introduced a new computer system and at the time of your visit we were in the process of moving from the old system onto the new, meaning that we had limited functionality for a short time. I am pleased to inform you that we now are in a position to offer appointments when you phone us.

If this is something which you would like to discuss further then please do not hesitate to contact me directly.

Kind regards

Ben Prior

Patient Experience Officer

01590663089

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