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disapointed

Story from nhs.uk

"disapointed"

About: Andover War Memorial Hospital

What I liked

following my previous glowing comment about being treated like a human being & my now being confident i would recieve the treatment i needed i would like to retract that statment. i havent recieved the treatment i was promised & cannot contact the person i need to sort the matter out.

What could be improved

communicationCommunication

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Responses

Response from Andover War Memorial Hospital 13 years ago
Andover War Memorial Hospital

Submitted on 03/02/2011 at 14:25
Published on nhs.uk on 04/02/2011 at 04:00

We constantly strive to maintain and improve our high standard of service to our patients, which includes clear and timely communication wherever possible. The Trust is very concerned by the change of circumstances that have, in such a short time (six days), prompted the negative feedback from Anonymous. We would like to ask Anonymous to contact our Patient Advice and Liaison Service (PALS) on 01962 825758 or email PALS@wehct.nhs.uk to provide us with further information so we can look into the specific issues that have resulted in the above response.

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