What could be improved
My 9 year daughter had her finger accidently trapped in a fully closed door by her dad. The wound looked very bad and she was in a great deal of pain. I took her straight to the hospital - accident and emergency. She was booked in and we were told to take a sat in the waiting area which we did. Due to the amount of pain ahe was in she was crying and sobbing. Although the department was quiet it took over an hour for her to be seen my the triage nurse and given some pain medication. During this time many people came and went to the A&E department including down to xray and back again and sent home. Three individual people, all of whom adults in little or no pain, all said how bad they felt that had be seen and subsequently send home while she sat there sobbing. I have no problem with waiting and understand that other people may have had more serioius compaints but I had given her no painkillers at home and would expect a child to be seen by a triage nurse much sooner, given some pain medication and then asked to wait. I am completely disgusted with how we long she had to wait to even be assessed and she is very upset by the whole incident.TriageAccidentsPainkillersWoundsNoise levelsOpening hoursWaiting AreasAccident and emergencyX-ray
"Terrible experience"
About: Furness General Hospital Furness General Hospital Barrow-in-Furness LA14 4LF
Posted via nhs.uk
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