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Nobody answers the phone

Story from nhs.uk

"Nobody answers the phone"

About: Ealing Talking Therapies

I was asked to call earlier IAPT to book an assessment for my depression. I have been trying to call Ealing IAPT for the past 2 weeks now but no body answers the phone. Yesterday I received a text message that I was on the waiting list and they have been trying to contact me but this is not true as no one has called me. Anyway I called the number again immediately after I received that text and again no body answers the phone. Just tried again today at 9.30 am and again no body can be bothered to answer the phone.

Absolutely ridiculous.

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Responses

Response from Louise De Haro, Chartered Clinical Psychologist, Deputy Clinical Lead Ealing IAPT, West London NHS Trust 7 years ago
Louise De Haro
Chartered Clinical Psychologist, Deputy Clinical Lead Ealing IAPT,
West London NHS Trust

Submitted on 30/11/2017 at 11:00
Published on Care Opinion at 11:16


Hi, Ive just seen your message. Im really sorry that you have had difficulty in contacting us. Would you mind ringing me on: 0203 313 7671, Im on this number today, so I can look into this for you now.

Thank you

Dr Louise De Haro

Clinical psychologist

Deputy Clinical Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Louise De Haro, Chartered Clinical Psychologist, Deputy Clinical Lead Ealing IAPT, West London NHS Trust 7 years ago
Louise De Haro
Chartered Clinical Psychologist, Deputy Clinical Lead Ealing IAPT,
West London NHS Trust

Submitted on 30/11/2017 at 12:31
Published on Care Opinion at 15:28

Dear Sir

I'm so sorry that you were unable to get through to us on the phone. The lines are very busy at the moment and I know that must be very frustrating. We are in the process of exploring if we can create additional numbers for the service due to the volume of calls to address this.

I'm glad that we were able to speak however and hope the appointment we arranged goes well for you.

Best wishes

Dr Louise De Haro

Clinical Psychologist

Deputy Clinical Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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