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About: University Hospital Of North Durham

What I liked

Nothing at all!

What could be improved

communication - to have nurses and stuff who are not cocky and think they know it all could be a start!

I recommend they be taught manners and how to be polite.

Anything else?

My partner attended peterlee walk-in centre and they they suspected mini stoke (as he had all the symptoms, numb on right side of body, tingling face etc.) so had him transferred to Durham hospital and was told he could bypass the wait in a and e as he had already been seen at the walk-in centre. Yet they still made him sit over 4 hours to be seen only to be told migrane and sent home with paracetamol, with no blood test taken ect.

We knew this was no ordinary migrane and seen next day GP who was fuming that he wasn't kept in over night and no test had been carried out! He has now been referred to a neurology specialist and told not to work or even cross a busy road on his own as it is possible he may have another attack. (something that should have been done and we should have been told while he was in hospital!)

The staff who treated him were cocky and didnt really listen to what he had to say ... 4 days on and he still hasn't fully recovered from this "migrane" and still doesnt have feeling in his fingers, has a tingly face and pain in his right leg .... utter idiocy.ReferralsParacetamolOpening hoursNeurologyBlood testConsultantsCommunicationNursing staff logo
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Response from University Hospital Of North Durham 7 years ago
University Hospital Of North Durham
Submitted on 24/11/2014 at 12:23
Published on on 28/11/2014 at 03:04

Thank you for providing feedback from your visit to University Hospital of North Durham in 2011. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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