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Care Opinion

Care Beyond Expectation

Posted By AnthonyBif

"Care Beyond Expectation"

About: Cherington House Mental Health Resource Centre Ealing Community Partners - Community Psychological and Mental Health Services / Primary Care Mental Health Service (Ealing) Ealing IAPT

(as the patient),

I have suffered anxiety and stress over the last 8 months. In the early stages my condition left me feeling stressed and depressed during each and every day. I was in constant pain and could not face a future. My GP, Dr Lin , was very concerned and recommended me to Cherington House . Through the help of their wonderful team I have enjoyed a steady improvement through medication prescribed by the very understanding Pyschatrists and appointments with the mental health practitioners Jeet and Ming Ho. I also received very helpful counselling from Brian at Ealing IAPT. 

The care, respect and time I have been given has been tantamount to my recovery. I have received care from Ealing Crisis assessment treatment team, Primary care mental health and Ealing IAPT

I feel through all the efforts of my Doctor and those at Cherington House, my steady recovery is as much about my wish to get better and to not let the practitioner's down.

I should also mention my wife who has been such a help.

Thank you.

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Responses

Response from Robert white, Primary Care Mental Health Services Team Manager, West London NHS Trust 6 years ago
Robert white
Primary Care Mental Health Services Team Manager,
West London NHS Trust

Submitted on 28/11/2017 at 16:39
Published on Care Opinion at 17:00

Dear Anthony,

Thank you so much for taking the time to write about your experiences with the Trust.

We are really pleased to hear that our services were able to work together with you to support your recovery journey and that you found benefit from the input that the different teams were able to offer you.

I was especially pleased to hear that you felt that the care, time and respect that you received from all of our services was helpful to you.

I would like to offer you our best wishes for your continued recovery!

Kind regards,

Rob

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Update posted by AnthonyBif (the patient)

Dear Rob

Your kind and thoughtful response backs up eveything I've said about your wonderful services.

Thank you for your best wishes and may I take this opportunity to wish you and your team a very happy Xmas,

Kind regards,

AnthonyBif

Response from Syril derage, Specialist Practitioner in Recovery & Transitions, West London NHS Trust 6 years ago
Syril derage
Specialist Practitioner in Recovery & Transitions,
West London NHS Trust

Submitted on 29/11/2017 at 09:51
Published on Care Opinion at 13:33


Dear Anthony

-Thank you for your very kind and positive feedback about your experience, with Ealing Primary Care Mental Health Service. Your positive comment is invaluable for our MH Primary Care Service and will allow us to continue improving and enhancing our services.

We aim to ensure that we always adhere to our Trust Values, Togetherness, Caring, Excellence and Responsibility and our on-going objectives is to ensure and ascertain that we are meeting the needs of our Service User and Carer to the maximum. Our aims and intentions are to promote normalization and independence and ascertain a zero tolerance to stigma and discrimination. Thank you for your feedback with much appreciation and diligence.

Syril Derage- Lead Ealing PCMHS

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by AnthonyBif (the patient)

Dear Syril

I find the contents of your response very pertinent and reassuring. The aims and intentions you represent sit very comfortably with me.

Thank you so much for taking time to respond to my post.

With best wishes,

Anthony.

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