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"Horrible experience ."

About: Princess Royal University Hospital / Maternity

I attended this hospital for my antenatal appointments for my first baby. At my first antenatal booking appointment was told my the midwife very rudely about all the possible risks that my baby could have like stillbirth, blood clots, miscarriage, shoulder dystocia etc

because of my increased BMI. I understand as health care professionals they have to make the patient aware of the risks, but im sure they could have explained it to me in a better way rather than being so unsympathetic and curt about it.

Also, during my first trimester I had a bit of bleeding. Was asked to wait in a & e for 5 hours , since the EPAGU CLOSES at 12.30 pm and there was no one else who could see me. The nurse practitioner finally saw me after 5 hours, did no examination,

I wasn't seen by a doctor either and was told 'if you are bleeding don't worry about It, let nature take its course .' I was in tears because of the lack of care I received from the staff and decided to change hospitals. EPAGU called me after 2 days finally to book me in for a scan to find out the cause for bleeding, but I had already had got the scan done privately by then.

Based on my experience I would not recommend this hospital maternity unit to anyone.

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Responses

Response from Princess Royal University Hospital 6 years ago
Princess Royal University Hospital
Submitted on 23/11/2017 at 22:57
Published on nhs.uk on 25/11/2017 at 03:15


I am very sorry to hear about your experience and would like to put you in touch with our maternity team at the PRUH as I am sure they would wish to talk to you about the issues that you have raised in your post here.

Please feel free to contact me and I will put you in touch. I realise you may not wish to follow up on this but we need to learn from things that don't go well and can only really do this by talking to people.

My contact details are jessica.bush@nhs.net and I am Head of Patient Experience for the Trust including PRUH

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