"Very bad service and communication"
About: North Middlesex Hospital North Middlesex Hospital London N18 1QX
Posted via nhs.uk
What I liked
What could be improved
For a hospital that just opened in June 2010 there were many broken seats in the waiting room. One receptionist is very rude and disinterested! Not friendly or helpful at all, doesn't smile acknowledge your there etc
People waiting for blood tests took up too much of the waiting room, they should have thier own area! It's too manic and the new bleeper system should be explained to patients, mostly the elderly. Maybe a leaflet could be offered or signs put up, I was given with no explanation and it was never used!
For a new hospital it was very poor on service and direction, there is just too much goin on as you walk in. Also the entrance had one door down which didn't help.
Parking was also horrendous, there was not enough space, you cannot expect the elderly to wait or take public transport.2010RudeServiceUninterestedCar ParkLeafletsSignsBlood testReception staff