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I am disappointed and feel let down ...

Story from nhs.uk

"I am disappointed and feel let down ..."

About: Royal Derby Hospital

What could be improved

the follow up appointment never arrived.... and as of yet still has not arrived which leads me to think that notes must be mislaid or put away prematurely.wonder if I'll ever get my hearing problem sorted out!!

Anything else?

poor /Lack of communication. Poor quality of care.AppointmentsFollow upCommunicationPatient care

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Responses

Response from Royal Derby Hospital 13 years ago
Royal Derby Hospital

Submitted on 08/02/2011 at 16:48
Published on nhs.uk on 09/02/2011 at 04:00

I am sorry to hear about your recent experience, thank you for getting in touch. We would like to look into this for you, please contact PALS on freephone 0800 7837691 or email pals@derbyhospitals.nhs.uk, who will be able to look into the issue you have raised.

J. Roberts, Communications

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