"Poor service, poor patient information,..."

About: Darlington Memorial Hospital

What could be improved

Patient information concerning waiting times

Anything else?

I was waiting for almost four hours, sitting in an uncomfortable waiting room, in pain, with no idea as to how long I would be waiting. I had been told after three hours that I was next to be seen, yet an hour later I was still waiting. In the end I couldn't bear the pain of sitting on the uncomfortable seats and went home, unseen, untreated and still in pain.CommunicationOpening hours

Story from nhs.uk


Response from Darlington Memorial Hospital 9 years ago
Darlington Memorial Hospital
Submitted on 08/02/2011 at 13:24
Published on nhs.uk on 09/02/2011 at 04:00

Thank you for your comments. The Trust is very sorry that you have had such a negative experience. Waiting times do vary depending on the workload and should be discussed with the triage nurse who can offer a re assessment and guidance. The Matron apologises for your wait and will meet with the A&E team to remind all staff of the importance of communicating effectively with patients. Thank you for bringing this to our attention.

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